Shipping policy

Shipping Policy

At Aura Crafts Hub, we strive to make your shopping experience simple and convenient, from placing your order to receiving it at your doorstep. Please review our shipping policy for information about delivery options, estimated transit times, and order tracking.

1. Shipping Destinations

We currently offer shipping to customers within the United States.

2. Shipping Costs

We are pleased to provide free shipping on all orders delivered within the United States. No additional shipping charges will be applied at checkout for eligible orders.

3. Estimated Delivery Times

Our estimated shipping and delivery timeframes are as follows:

Free Shipping: 5–8 business days.
Standard Shipping: 7–15 business days.

Delivery estimates may vary depending on your shipping address, carrier operations, public holidays, weather conditions, and other unforeseen circumstances. These timeframes are estimates and do not constitute a guaranteed delivery date.

4. Order Processing Time

Please allow approximately 1–3 business days for order processing before shipment. Processing time includes order verification, preparation, and packaging.

Orders may require additional processing time during holidays or periods of high order volume.

5. Shipping Confirmation and Tracking

When your order has been dispatched, we will send a shipping confirmation email with tracking details when available. You can use the tracking information to monitor your package as it moves through the delivery process.

Please allow the carrier time to update the tracking status after shipment.

6. Delivery Delays

Although we make every effort to ensure timely delivery, delays can occasionally occur due to circumstances outside our control. Aura Crafts Hub cannot guarantee delivery dates and appreciates your patience if a shipment takes longer than expected.

If your order has not arrived within the estimated delivery window, please contact our customer support team for assistance.

7. Shipping Address Accuracy

Customers are responsible for providing complete and accurate shipping information when placing an order. Please double-check your address, including the street name, house number, apartment number, city, state, and ZIP code.

If you notice an error in your shipping details, contact us promptly. Address changes cannot be guaranteed once an order has entered processing or has been shipped.

8. Missing or Lost Packages

If your tracking information indicates that your package has been delivered but you have not received it, we recommend checking your mailbox, front door, nearby delivery areas, and with household members or neighbors.

If you are still unable to locate your package, please reach out to us so we can help you determine the next steps.